Troubleshooting Google Drive errors
If you get an error message such as “Something went wrong. Reload” or “Unable to load file” preventing you from making edits on your Docs, Slides or Sheets, you can troubleshoot the issue. If you urgently need to access a file and resume your progress, you can use workarounds to resume your workflow.
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Other common error messages:
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“Encountered an error. Please try reloading this page, or coming back to it in a few minutes.”
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“A server error occurred. Please press ‘Reload’ in your browser.”
Basic troubleshooting
- Sometimes you might see an error message and the error will resolve itself. Wait for five minutes and reload the page.
- If you have a poor internet connection, you can try moving to a location where the internet is more reliable. Alternatively, you can also try using a cable connection when possible.
- You can share edit access of your file with another account and edit the file using a different account. You can share the file in Google Drive without opening the file.
- If you frequently see error messages when using your regular browser, try a different browser.
- If you use an older computer or browser, it might not meet the system requirements for Docs, Slides or Sheets. You can also try to open the same file in another device. If you can open the same document on a different computer, the issue may be specific to your device. You can update your browser to the latest version. The browser saves your opened tabs and windows and reopens them automatically when it restarts. Your Incognito windows won’t reopen when Chrome restarts.
Advanced Troubleshooting
- Browsers sometimes “remember” certain pages to load them quickly. In the process, they might memorize an error page and keep showing it to you and trigger an error message. You can help reset this by clearing your cache and cookies. Tip: If you’re using other browsers, you can also clear cache & cookies on Safari, Firefox, and Microsoft Edge
- Some extensions in your browser may interfere with Docs, Slides or Sheets. Try opening your file using an incognito window and log in with your Google account. You can then turn off all extensions in Chrome.
- Tip: If you are using other browsers, you can also disable extensions on Safari, Firefox, and Microsoft Edge.
Enable Offline Mode
If you use Chrome and install Google Docs Offline Chrome extension, you can turn on offline mode and turn off your internet connection. This will allow you to save the most recently opened documents on your computer without internet connection. Turning offline mode off or on may help resolve the issue.
- On your computer, open Google Drive
- At the top right, click Settings (gear icon)
- Turn on Offline setting.
- To work offline, open Google Docs, Sheets, or Slides.
Enable Offline Mode
Hosted app data refers to data from the apps you’ve added to Chrome from the Chrome Web Store. You can clear hosted app data to help resolve the issue.
If the issue appears on Google Sheets and creating a copy of your file in Drive doesn’t work, you can use IMPORTRANGE to import your data to a new spreadsheet to preserve your data. To use IMPORTRANGE(), you need to know your original file’s URL and tab name.
Important: Any formulas from the original Sheet won’t be imported to your new Sheets after using IMPORTRANGE().
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